Frequently Asked Questions

Motrix Cloud is a web-based fleet management platform designed specifically for paratransit agencies and public transit operators. It provides vehicle lifecycle tracking, DVIR inspections with photo capture, preventive maintenance scheduling, work orders, fuel management, three-tier warranty tracking, parts inventory, paratransit dispatch, auto shop management, and FTA audit-ready reports.

Paratransit fleet management is the process of maintaining, inspecting, and operating a fleet of ADA-accessible vehicles used for demand-response transit services. It includes vehicle lifecycle tracking, preventive maintenance scheduling, wheelchair lift and ramp inspections, DVIR compliance, driver management, FTA audit preparation, and trip dispatching. Motrix Cloud is fleet management software purpose-built for these workflows.

Sign up for a 60-day free trial. You can import existing fleet data using CSV templates or enter vehicles and drivers manually. The Quick Start guide walks through initial setup, and the support team is available at support@motrix.io for onboarding help.

Yes. The standard-tier application offers a 60-day free trial with no credit card required. Evaluate your fleet workflow without entering rider PHI.

Yes. Motrix Cloud includes CSV bulk import to migrate existing data from spreadsheets — every import previews eligible rows and rejection reasons before you confirm, so nothing is written until you approve it — and provides structured tracking for everything agencies typically manage in Excel: vehicles, maintenance history, fuel logs, driver records, work orders, and inspection reports. Download import templates for vehicles, drivers, fuel, and maintenance to get started.

No. Vehicle, driver, and fuel imports upload the file, show a preview of eligible rows with validation and rejection totals, and write nothing until you confirm. Confirmation re-validates the file, expires after 30 minutes, and can only be used once. Rejection reasons with source row numbers can be downloaded as a CSV, and custom column mappings are saved per company for next time.

The Motrix Cloud website and documentation are available in English.

Motrix Cloud includes photo-backed DVIR inspections as a built-in feature on all plans. Drivers can photograph defects during pre-trip and post-trip inspections, and those photos attach directly to the inspection record and any generated work orders. This creates a defensible compliance record for DOT and FTA audits. Learn more about DVIR compliance with Motrix.

Yes. Motrix Cloud includes DOT/FMCSA-compliant pre-trip and post-trip driver vehicle inspection reports (DVIR) with configurable checklists, defect photo capture, defect severity classification (minor/major), canvas-drawn electronic signatures, pass/fail tracking, and automatic work order generation when defects are found.

Yes. Motrix Cloud includes dedicated wheelchair lift preventive maintenance templates, inspection scheduling, and compliance documentation. This is a feature unique to Motrix among fleet management platforms. Agencies can set recurring PM schedules for wheelchair lifts and ramps, track inspection results, and generate compliance records. See the wheelchair lift tracking use case for details.

Motrix Cloud tracks warranties at three levels: OEM (manufacturer warranty on the vehicle), Component (aftermarket or replacement part warranties), and Specialty (extended or third-party warranties). Each vehicle component can have its own warranty status tracked independently, so agencies never miss a valid warranty claim on engines, transmissions, wheelchair lifts, or other covered parts.

Yes. Motrix Cloud includes trip dispatch with a trip board that refreshes every 60 seconds, saved clients with standing schedules, automatic daily trip generation, and driver run manifests with a tap-to-stamp pickup and drop-off workflow. A Client Attendance report summarizes per-client ridership for billing and funding-source reporting.

Yes. The Readiness page defaults to tomorrow's operating date and lists every vehicle with source-linked restrictions: non-active status, expired insurance, registration, or DOT inspection dates, major inspection defects awaiting verification, and maintenance coming due. Managers with dispatch permission also see generated trips missing a driver or vehicle and drivers with expired licenses or required qualifications. Missing dates or a missing pre-trip inspection are shown as review items, not as a green checkmark — missing inputs are never treated as proof of compliance or availability.

Trip and run assignments are checked against vehicle restrictions, known license expirations, required driver qualifications, configured seating and wheelchair capacity, overlapping trips or runs, and reserved maintenance windows. The same checks run again when a trip is dispatched or a run is started. The model is deliberately conservative — trips without an end time reserve 30 minutes, and AM/PM runs reserve a half-day — and it does not perform route optimization or travel-time prediction.

On standard-tier instances, DVIR and PM inspection forms offer an opt-in, device-local draft that preserves checklist values, photos, signature, and form fields, so a driver can keep filling out an open inspection while the page is offline. Restoring or discarding a draft is explicit, drafts expire after 24 hours, and there is no background auto-submit — the page must stay open and the inspection is filed only when the driver submits it with connectivity. Drafts should not be enabled on shared devices and are disabled on HIPAA-tier instances.

Yes. A nightly sync matches every active vehicle's year, make, and model against NHTSA recall campaigns (with a Sync Now button for on-demand checks), and open recalls surface as dashboard critical alerts and in the Recall Compliance report. Because the public NHTSA API is campaign-level and cannot confirm whether a specific VIN was remediated, your agency marks each campaign Open, Remediated, or Not Applicable — syncs never overwrite that decision.

Motrix Cloud uses flat-rate pricing with no per-vehicle fees. The Starter plan is $99/month, Professional is $199/month, and Enterprise is $499/month. All plans include unlimited vehicles and unlimited users. A 60-day free trial is available. Annual billing saves 20%. See the full pricing page for plan details.

Motrix commercial plans are Starter $99/month, Professional $199/month, and Enterprise $499/month. Compare the plan that covers your workflow with a current competitor quote, including hardware, onboarding, and contract terms. Starting prices alone are not an equivalent-scope comparison.

Motrix is pre-revenue and building its first reference accounts. Charter customers get founder-level access, roadmap input, and priority support in exchange for a case study once real results exist. Commercial charter customers get standard-tier pricing locked for the charter period; paratransit charter customers get onboarding-fee flexibility on the HIPAA tier. We flex on onboarding and terms — never on the HIPAA safeguards, which are the product. Contact James to learn more.

Motrix Cloud focuses on maintenance workflows for paratransit agencies: configurable inspections, wheelchair lift component records, linked work orders, service planning, and dispatch. Evaluate these workflows against your agency requirements and each vendor's current offering; plan features and scope matter more than a starting price.

Fleetio is a general-purpose fleet management tool that serves all industries. Motrix Cloud is purpose-built for paratransit and transit fleets with specialized features like wheelchair lift PM templates, FTA audit reports, ADA compliance tracking, and paratransit dispatch. Motrix is also significantly cheaper: $99/month flat versus Fleetio's per-vehicle pricing. Read the full Motrix vs Fleetio comparison.

Motrix focuses on maintenance planning, signed inspections, defect follow-up, wheelchair lift component records, and dispatch workflows for transit teams. Compare those workflows with the current Samsara offering in a demo using your own requirements. Motrix commercial plans are Starter $99/month, Professional $199/month, and Enterprise $499/month; the plan you need depends on your workflow. Read the full Motrix vs Samsara comparison.

Yes. Motrix Cloud generates print-ready maintenance records, vehicle profiles, and work order documentation formatted for FTA audit compliance. It tracks DOT inspection dates, ADA compliance status, wheelchair lift maintenance schedules, and maintains complete service history with document attachments. Reports can be exported as one-click PDFs. Learn more about audit-ready records with Motrix.

Yes. A vehicle audit packet bundles an evidence-index PDF — inspection items, signatures, measurements, defect resolution history, maintenance, and work orders — with the authorized attachments in a single ZIP. You can select up to one year, 500 records, and 50 MB of attachments per packet; anything missing or inaccessible is listed explicitly. Packet exports are access-logged. A packet is supporting evidence for your review, not a compliance certification.

Yes. Motrix Cloud tracks ADA compliance status per vehicle, including wheelchair lift and ramp inspection schedules, accessibility equipment maintenance, and compliance documentation. Agencies can generate reports showing current ADA compliance status across their entire fleet. See the ADA vehicle tracking use case for details.

Motrix Cloud is served over TLS 1.3 with HSTS enforcement (SSL Labs A+ grade) and deploys all six recommended security headers (SecurityHeaders.com grade A). The platform enforces strict multi-tenant data isolation, CSRF protection on all forms, rate-limited logins, and immutable DVIR records. A formal third-party penetration test was completed in March 2026 with an overall risk rating of low. Learn more on the security page.