Support for account access, product questions, and fleet operations issues.
Use support@motrix.io for login trouble, bug reports, documentation questions, training requests, and general help using Motrix Cloud.
Best way to reach us
Email: support@motrix.io
Include: your name, company, a short summary of the issue, and screenshots if relevant.
Best for: account access, product help, bug reports, data export requests, and onboarding questions.
Account & Access
Reach out here if you cannot log in, need help with password resets, role access, or invite and onboarding issues.
- Login failures or expired credentials
- User invitation and activation questions
- Role and permission clarification
Product Help
Use support for workflow questions across DVIR and PM inspections, maintenance, the Service Planner, work orders, fuel, dispatch and trips, clients and runs, shop management, budgets, reports, and company setup.
- How to use a feature or complete a workflow
- Documentation gaps or unclear behavior
- Training and guided walkthrough requests
Technical Issues
If something looks broken, send the page URL, what you expected, what happened instead, and any screenshots.
- Unexpected errors or failed saves
- Broken layouts on mobile or desktop
- Suspected bugs in forms, reports, or dashboards
Related Contacts
Some requests are handled through dedicated inboxes.
- privacy@motrix.io for data privacy requests
- legal@motrix.io for legal or contract matters
- Documentation for product guides and onboarding material
Response time: expect a reply from support@motrix.io within 1 business day.
Fallback: if you do not receive a response from privacy or legal within 2 business days, forward your request to support@motrix.io and include your original message thread.
Before You Email
Including a few details up front makes support much faster. Tell us which company you are with, which page or feature you were using, the vehicle or record involved if applicable, and what you already tried. If the issue is visual, attach a screenshot. Many common questions are already answered in the Frequently Asked Questions.
Security note: Do not send passwords by email. If you need account help, tell us the affected user and company name and we will handle the reset securely.
Downloads
Use these CSV files when preparing bulk imports into Motrix. Each category includes a blank template and a sample file showing the expected column structure. In-app CSV import is available for Vehicles, Drivers, and Fuel.
Status: CSV download links on this page were verified as reachable on June 11, 2026.
Vehicles Import
Blank template and example rows for vehicle master data.
Drivers Import
Use this for driver records, license data, and contact fields.
Fuel Import
Template and example data for historical fuel transactions.
Maintenance History (Migration)
Use this template to prepare your maintenance history for data migration. Maintenance records are not imported in-app — our team imports the completed file for you during onboarding. Email support@motrix.io when it is ready.
CSV import tips: Vehicles require Year, Make, and Model; Drivers require a driver name; Fuel requires a vehicle, date, gallons, and cost. Fuel rows are matched to vehicles by VIN first, then unit number, then vehicle name. Duplicate rows are skipped automatically, dollar signs and commas in numeric fields are stripped automatically, and in-app imports are available to Fleet Managers only.