Frequently Asked Questions

Motrix Cloud is a web-based fleet management platform designed specifically for paratransit agencies and public transit operators. It provides vehicle lifecycle tracking, DVIR inspections with photo capture, preventive maintenance scheduling, work orders, fuel management, three-tier warranty tracking, parts inventory, paratransit dispatch, auto shop management, and FTA audit-ready reports.

Paratransit fleet management is the process of maintaining, inspecting, and operating a fleet of ADA-accessible vehicles used for demand-response transit services. It includes vehicle lifecycle tracking, preventive maintenance scheduling, wheelchair lift and ramp inspections, DVIR compliance, driver management, FTA audit preparation, and trip dispatching. Motrix Cloud is fleet management software purpose-built for these workflows.

Sign up for a 60-day free trial. You can import existing fleet data using CSV templates or enter vehicles and drivers manually. The Quick Start guide walks through initial setup, and the support team is available at support@motrix.io for onboarding help.

Yes. Motrix Cloud offers a 60-day free trial with full access to all features. No credit card is required to start. The trial includes unlimited vehicles and users so agencies can evaluate the platform with their real fleet data.

Yes. Motrix Cloud includes CSV bulk import to migrate existing data from spreadsheets, and provides structured tracking for everything agencies typically manage in Excel: vehicles, maintenance history, fuel logs, driver records, work orders, and inspection reports. Download import templates for vehicles, drivers, fuel, and maintenance to get started.

Yes. The Motrix Cloud website and documentation are fully available in both English and Spanish. The platform is designed to serve agencies with bilingual staff and diverse driver populations.

Motrix Cloud includes photo-backed DVIR inspections as a built-in feature on all plans. Drivers can photograph defects during pre-trip and post-trip inspections, and those photos attach directly to the inspection record and any generated work orders. This creates a defensible compliance record for DOT and FTA audits. Learn more about DVIR compliance with Motrix.

Yes. Motrix Cloud includes DOT/FMCSA-compliant pre-trip and post-trip driver vehicle inspection reports (DVIR) with configurable checklists, defect photo capture, defect severity classification (minor/major), canvas-drawn electronic signatures, pass/fail tracking, and automatic work order generation when defects are found.

Yes. Motrix Cloud includes dedicated wheelchair lift preventive maintenance templates, inspection scheduling, and compliance documentation. This is a feature unique to Motrix among fleet management platforms. Agencies can set recurring PM schedules for wheelchair lifts and ramps, track inspection results, and generate compliance records. See the wheelchair lift tracking use case for details.

Motrix Cloud tracks warranties at three levels: OEM (manufacturer warranty on the vehicle), Component (aftermarket or replacement part warranties), and Specialty (extended or third-party warranties). Each vehicle component can have its own warranty status tracked independently, so agencies never miss a valid warranty claim on engines, transmissions, wheelchair lifts, or other covered parts.

Motrix Cloud uses flat-rate pricing with no per-vehicle fees. The Starter plan is $99/month, Professional is $199/month, and Enterprise is $399/month. All plans include unlimited vehicles and unlimited users. A 60-day free trial is available. Annual billing saves 20%. See the full pricing page for plan details.

Motrix Cloud starts at $99/month for unlimited vehicles and users with no per-vehicle fees. Fleetio and Samsara charge $20-50 per vehicle per month, which means a 25-vehicle fleet costs $500-1,250/month with those tools versus $99/month with Motrix. Motrix includes maintenance, DVIRs, work orders, fuel tracking, warranty tracking, and reporting on all plans.

The Early Adopter Program gives agencies full access to every Motrix module (Starter, Professional, and Enterprise features) at $99/month, locked for 5 years. It is limited to 10 agencies. Early adopters get priority support, direct access to the development team, and input on the product roadmap. Contact James to learn more.

Motrix Cloud is the only fleet management platform built specifically for paratransit agencies. It includes wheelchair lift maintenance tracking, FTA audit-ready reports, ADA compliance documentation, photo-backed DVIRs, and paratransit dispatch. General fleet tools like Fleetio, Samsara, and Motive serve broad markets and lack these transit-specific features. Motrix starts at $99/month flat with unlimited vehicles.

Fleetio is a general-purpose fleet management tool that serves all industries. Motrix Cloud is purpose-built for paratransit and transit fleets with specialized features like wheelchair lift PM templates, FTA audit reports, ADA compliance tracking, and paratransit dispatch. Motrix is also significantly cheaper: $99/month flat versus Fleetio's per-vehicle pricing. Read the full Motrix vs Fleetio comparison.

Samsara is a connected operations platform focused on telematics, GPS tracking, and ELD compliance across trucking, logistics, and construction. Motrix Cloud is a maintenance-first platform built for paratransit and transit agencies. Motrix includes wheelchair lift tracking, FTA audit reports, and paratransit dispatch that Samsara does not offer. Samsara charges per vehicle; Motrix is a flat $99/month. Read the full Motrix vs Samsara comparison.

Yes. Motrix Cloud generates print-ready maintenance records, vehicle profiles, and work order documentation formatted for FTA audit compliance. It tracks DOT inspection dates, ADA compliance status, wheelchair lift maintenance schedules, and maintains complete service history with document attachments. Reports can be exported as one-click PDFs. Learn more about audit-ready records with Motrix.

Yes. Motrix Cloud tracks ADA compliance status per vehicle, including wheelchair lift and ramp inspection schedules, accessibility equipment maintenance, and compliance documentation. Agencies can generate reports showing current ADA compliance status across their entire fleet. See the ADA vehicle tracking use case for details.