Motrix Support

Support for account access, product questions, and fleet operations issues.

Use support@motrix.io for login trouble, bug reports, documentation questions, training requests, and general help using Motrix Cloud.

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Best way to reach us

Email: support@motrix.io

Include: your name, company, a short summary of the issue, and screenshots if relevant.

Best for: account access, product help, bug reports, data export requests, and onboarding questions.

Account & Access

Reach out here if you cannot log in, need help with password resets, role access, or invite and onboarding issues.

  • Login failures or expired credentials
  • User invitation and activation questions
  • Role and permission clarification

Product Help

Use support for workflow questions across DVIR, maintenance, work orders, fuel, reports, and company setup.

  • How to use a feature or complete a workflow
  • Documentation gaps or unclear behavior
  • Training and guided walkthrough requests

Technical Issues

If something looks broken, send the page URL, what you expected, what happened instead, and any screenshots.

  • Unexpected errors or failed saves
  • Broken layouts on mobile or desktop
  • Suspected bugs in forms, reports, or dashboards

Related Contacts

Some requests are handled through dedicated inboxes.

Before You Email

Including a few details up front makes support much faster. Tell us which company you are with, which page or feature you were using, the vehicle or record involved if applicable, and what you already tried. If the issue is visual, attach a screenshot.

Security note: Do not send passwords by email. If you need account help, tell us the affected user and company name and we will handle the reset securely.